Article 1 : Object

These general conditions of sale are those in which SARL MCDA offers the provision of goods and services by electronic means related to the Audiothingies trademark on the Audiothingies website (www.audiothingies.com)

Article 2 : Payment

We only accept credit card payments via stripe (stripe is a secured processing payment platform).
If you are in the EURO zone, we also accept bank transfer (SEPA) payments (the option is available at checkout).

Article 3 : Taxes

Orders shipped within a member state of the European Union are subject to pay the customer’s local VAT (its rate depends on the country).

Businesses within the EU and outside France are invited to enter their VAT number at checkout to be invoiced ex-VAT as permitted by law – a first validity check is done automatically, and a second one is done manually before processing the order.

We no longer offer tax-free orders for businesses within the EU: As we now collect and pay VAT for each EU member country, we provide invoices with local VAT rate that businesses are able to get back in their tax declarations.

Orders shipped outside the EU are not subject to French VAT. However, it is the responsibility of the buyer to pay customs charges and any applicable VAT on the import of goods into his country, as well as to ensure that the goods comply with the local laws of the importing country.

Article 4 : Delivery

General

All orders are shipped from France. We usually ship within 2 business days, but please allow us up to 5 business days after the payment has been received for exceptional cases.

In case of pre-orders, please refer to the delay given on the product page.

Once the parcel has shipped, you will receive a tracking number via email.

Average delivery time is 2-8 days within Europe, 5-15 days outside Europe. These times are indicative and do not constitute a commitment on our part.

It is the responsibility of the buyer to provide a shipping address where postal services are able to deliver the parcel. In addition, we can not be held responsible for non-delivery if the provided shipping address cannot be served by the postal service or if the provided shipping address contains errors.

It is the responsability of the buyer to ensure that he will be able to pick up the parcel at a pick up point in case it can’t be delivered at the provided address (because of the above case or if no one is there to sign for it for example).

Delivery confirmation

Our delivery partners obtain signature or photo confirmation for all deliveries. Once a package is marked as delivered with confirmation, it is considered received by the customer.
Any delivery dispute must be filed within 2 days of the confirmed delivery date. Buyer agree that signature verification, photo evidence and tracking history constitute valid proof of delivery.

Unclaimed parcels

In case the parcel is returned to sender because of one of the above cases, or if the buyer refused to pay for the customs charges, the cost of shipping back to us will be covered by the buyer (and won’t be refunded).
In this case, we will issue a refund, minus the shipping costs back and forth.

Lost parcels

In case of a lost parcel, a minimum of 30 days must elapse before filing an appeal with the carrier. Once the loss is recorded by the carrier, we will reship the goods, except in cases of temporary or permanent unavailability of the product , in which case we will make a full refund of the order.

Article 5 : Returns

Within the EU, we accept returns from private individual consumers only within 15 days from the delivery date of the order with the following conditions:

• The returned product is in its original condition without any sign of use or wear, with all provided accessories, in its original and unused packaging
• In case of DIY kits, we only accept unopened components bags and unsoldered PCB’s
• If the above conditions are not verified, we reserve the right to refuse the return or charge restocking fees
• A copy of your original invoice must be included in your returned package
• Shipping costs are not refunded
• As part of a return you are responsible for any damage that may occur during the return transportation (including lost package)

If you want to return your order, please contact us within 15 days of receipt of your package. No returned package will be accepted without prior agreement.
When we receive your returned package, we will check it and offer full refund (minus shipping costs) within 4 days.

Outside the EU, we do not accept any returns.

Article 6 : Warranty

We warranty our products for 1 year (invoice date). If you need a repair under warranty, please contact us to get a return number before sending the product back.

Article 7 : Legal information

Audiothingies is a trademark of the company MCDA, SARL with a capital of 5000€.
SIRET: 80133551400015
RCS: Dijon B 801 335 514
VAT: FR70801335514